All our items are covered by a 2 year global brand warranty. If there is any manufacturing defect with your order, you may take your order to the nearest distributor to fix/replace/refund your order. It is up to the distributors discretion to fix/refund/ or replace your defective item. Please contact BeautySook customer service to find the nearest brand distributor to you.
Alternatively you may also contact our customer service department and arrange for the defective item to be picked up from your address. Once we receive the item our technical team will inspect the item and either refund/replace/ or fix your defective item. Please allow up to 21 working days for this process to be complete. Delivery fees to/from our store will be borne by us.
If upon receiving the item it is found that there is no fault in the item and it is working perfectly fine or if it is found that the item is defective due to misuse by the customer then we will return the order back to the customer and levy a shipping charge to/from our store.
The user should strictly adhere to all instructions included in the user manual and should abstain from any actions or uses that are deemed as unnecessary or which are warned against in the user manual.
Please note we will not be held responsible if the device is not compatible with your skin tone. You must ensure that the device is suitable for your skin tone before purchase.
Europe and Gulf FZE
Al QUOZ INDUSTRIAL AREA
DUBAI , UNITED ARAB EMIRATES
Company License no: 2545